In an effort to serve our patients in a timely manner, we have updated our appointment policies
effective January 1st, 2026. Our goal is to provide high-quality dental care and clear
communication regarding both financial and scheduling expectations. In order to do so, we ask
that patients adhere to policies listed below. These protocols enable us to better utilize available
appointments for our patients in need of dental care.

Financial Policy

• Estimates are provided as a courtesy based on insurance benefits. Insurance
companies may alter coverage at any time, so your out-of-pocket costs may change.
• We file insurance claims on your behalf, but you are responsible for all charges,
regardless of coverage.
• If insurance payment is not received within 60 days, you are responsible for the
balance.
• Payment is due at the time of service, unless prior arrangements are made.

Reservation & Appointment Policy

If you need to cancel or reschedule, please notify us at least 48 hours in advance.
This allows us to offer your time to another patient in need of treatment.
• 1st cancellation (under 48 hours): No charge
• 2nd cancellation: $1 per minute of your scheduled appointment time (e.g., 60 mins =$60)
• 3rd cancellation: $150 Reservation Fee for all future appointments or may result in
dismissal from the practice

Late Arrivals

In an effort to serve our patients in a timely manner, we ask that you are on time for your
scheduled appointment. In the event you are running late, please call the office. If you are
more than 15 minutes late to your scheduled appointment, you may be asked to reschedule.

Thank you for choosing Walnut Family Dentistry for your dental needs. We hope these
guidelines can help us build a successful, long-lasting relationship with you.